From first message to wheels up

Tell us the trip

Send your route, dates, passengers and luggage, using the form, email or phone. If you don't know which airport or aircraft suits you, that's fine: we'll recommend one.

We ask only what we need to start searching, then read the brief back to you in a sentence or two so nothing is misunderstood. We don't ask for passport details at this stage.

Compare clear options

We ask licensed operators for prices, check the ones worth showing you, and send two or three suitable options. If only one option is genuinely right, we'll say so rather than pad the list.

Each option names the aircraft and the operator, and shows the full price, what's included, what isn't, anything that could be charged later and why, and when the quote expires.

What we check before you see it

For every option, we check that the operating company holds a valid Air Operator Certificate (or the local equivalent) covering this aircraft and this kind of flight, and that its insurance is in place.

We ask the operator to confirm your passengers and luggage will fit, including golf clubs, skis or pets, and that the airports work for your times. If something doesn't add up, we don't put the option forward.

The operator and the captain remain responsible for the safety of every flight. We never ask them to compromise on it.

When a flight is actually booked

An aircraft that is available, an aircraft on a short provisional hold, and a confirmed charter are three different things. We'll always tell you which one you have.

Your flight is booked only when you have signed the agreement, payment has been received and the operator has confirmed in writing. Then we send you a written confirmation.

We will never ask you by email to pay into new bank details. If you ever receive a message like that, please phone us on a number you already have before paying anything.

Everything in one itinerary

We collect passenger details through a secure channel, confirm catering, pets and ground arrangements with the operator, and reconfirm everything the day before.

You receive one itinerary with the private terminal address, reporting time and a contact number for the day. Your driver gets the same version. Cars, helicopter or boat transfers and catering can be arranged on request.

We stay with you until you land

We keep in touch with the operator on the day and pass on updates promptly. If plans change, we tell you what is confirmed, what isn't, and when you'll hear from us next.

After the flight we check the final invoice against what was agreed, and ask how everything went. We remember your preferences, with your permission, so next time is easier.